FAQ

FREQUENTLY ASKED QUESTIONS


Please read the FAQ below, if you still have queries please get in touch via contact us.

What file types are the resources?
The large majority of resources produced by and provided on NumberLoving are PDFs (Portable Digital Files) and therefore require ADOBE or equivalent to open and read the files. Occasionally, resources maybe a word document, PowerPoint or an image. Please read each product description carefully to ensure you have the correct software before purchasing.

How do I purchase a resource?
Our resources are downloadable products. When purchasing a resource select ‘add to cart’, when you have placed all items in your cart you can select to ‘view cart’ and proceed to checkout. You can purchase these products using PayPal, if you do not have a PayPal account you can pay via credit card. See further information below in the payments section.

How do I receive my purchase?
Purchased resources will be available to immediately download following check out. In addition, you will also receive an email with a link to download the resource which is valid for 30 days. Free resources will be ready for download immediately following checkout (check out of £0 requires only name and email).

Is there a limit to how many times I can download my purchase?
The download link for purchased resources will be valid for 30 days. Please ensure you save purchased resources as we are unable to resend after this date.

What is a single user license?
Purchased items come with a single user license, the purchaser is therefore licenced to use for educational purposes in their home and/or classroom. It does not permit the sharing of resources, please see the copyright section for further information.

I’ve spotted a mistake in the resource, what should I do?
Every effort is made to ensure our resources are correct and error free but mistakes do happen, we are human after all. Should you spot an error please do contact us and we will correct this for re-downloading, we aim to do this within 48hours.

Do you take requests for resources to be made?
We will consider all requests for particular resources or topics, please get in touch via the contact us page on the website.

COPYRIGHT

Free Resources

All free products on this site are free to download to be used for educational purposes subject to the Creative Common Copyright Licence. You are free to copy, display, and perform the work under the following conditions;
1. Attribution: You must give the original author credit (That is ©NumberLoving LTD)
2. Non-commercial: You may not use this work for commercial purposes (You cannot sell this work or use it for financial gain)
3. No Derivative Works: You may not alter, transform, or build upon this work (You must not change this product in anyway)

Purchased Resources
Purchased materials are to be for the personal use of the purchaser in an educational purpose at home or in the purchasers classroom.

Purchase entitles you, the purchaser, the right to use, print and photocopy the pages of this resource in limited quantities for use in one (your) classroom only, including home-schooling, or tutoring sessions. School or group licences are available and will need to be purchased for use beyond that described above.

This product is bound by copyright laws therefore the redistribution, editing, selling or posting on the Internet (including personal or school websites) of this product (or any part of it) are strictly prohibited without written permission from Number Loving LTD. Violations are subject to the Digital Millenniums Copyright Act (DMCA).
All NumberLoving product downloads include a copy of our ‘Terms of Use’ and these should be read careful before use.

PAYMENTS

How do I make a payment?
All payments are processed via PayPal, therefore payments are handled securely and no banking information is shared with NumberLoving LTD. Please also refer to PayPal’s Privacy Policy to see how PayPal handles your data. PayPal Privacy Policy can be found here:  https://www.paypal.com/en/webapps/mpp/ua/privacy-full

What if I do not have a PayPal account?
You are able to pay using PayPal without an account using your credit or debit card. Alternatively you may prefer to purchase via our TES Store or TPT Store, please note difference in price due to the costs involved in running those stores.
NumberLoving reserves the right to alter prices, product specifications and term and conditions without prior notice. However, this will not affect the existing terms and conditions accepted by buyers at the time of purchase.

PRIVACY

During checkout you will be required to enter a limited amount of personal information (name and email to receive purchased resources). This information is kept confidential and is not shared with any third-part website nor is it used for marketing purposes. Information required by PayPal is not shared with NumberLoving, please refer to PayPal’s Privacy Policy https://www.paypal.com/en/webapps/mpp/ua/privacy-full

Check out our full Privacy Policy.

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